What our Customers say...


I recently had a flood in my basement and have had a very positive experience with SERVPRO of Taunton/Mansfield. Everyone that I dealt with, from the office staff who take my calls to the clean up crew that spent several days cleaning up my mess, was professional and efficient. I hope I never need their services again, but if I do, I will not hesitate to call again.

Kristy and Eileen were a pleasure to work with and I would recommend them to anyone.

I was pleased with response time and correction of my attic mold/mildew problem and the pleasant, capable techs.

Just had SERVPRO here for mold remediation!!! They did a great job!!! Mike and Tony were prompt and very professional!!! I was very impressed that cleaned up when they were done!! Very good experience.

SERVPRO performed better than I expected. The job they were directed to do was not easy. The Animal Shelter cleaning included mold removal and removal of the acrid odors left behind by cats and dogs. They left the building clean and virtually odor free. I can't think of a recommendation for improvement.

I would be happy to use SERVPRO again in the future without hesitation.

When I experienced my loss, I did not know what to do. My insurance company told me to call SERVPRO, and from the moment the phone was answered I knew I was in great hands. I was re-assured and assured as many times as it took to get me to relax that it would be ok and the team would work to make my home livable again. I met Matt, and his team lead Justin. They both took extra time to walk me through the process and explain everything. They showed me a plan of attack on how they were going to get the water out and what the process would look like. Every day Justin goes out of his way even after hours to check in with me to make sure I am doing OK and send me pictures and let me know what they did and what's next. When I told Justin and his team how I had to make a list of damaged goods for insurance, they went above and beyond and moved everything into a room for me and organized it by the thing and item etc. so I could get to it. They even saved things that I thought were lost by moving them and even boxing them up to make sure they were safe. When they were doing the demo in the master bedroom, Justin discovered some old newspapers that were used as a barrier on the floor. They were from the 1950s and very visually interesting. Knowing that the floor needed to be ripped up Justin took a moment to document the paper as it was and not only found something really cool but took excellent pictures of it for me and made sure I had copies to preserve that piece of history. This attention to detail is what makes Justin and his team amazing. I feel not only lucky but also blessed that Justin and the entire SERVPRO team (Matt, Justin, Kristy, Colette) and whoever answered the call when I first called to open my case got placed in my life at this horrible moment to help me. I am actually almost sad the work is done in the sense that this team has made me feel a part of the SERVPRO family and I feel like I have some new friends after this.

The whole process from initial contact to completion went very smoothly. Thanks to all of you and especially to Kristy for making it very easy to communicate and schedule.

I would have no recommendations to improve their performance in the future.  They were very professional, clean and courteous.  Will, Justin, Patrick, Ethan and the rest of the crew were awesome!  Very attentive and proactive.  Colette was also very helpful. 

I was very pleased with the team who handled both my quote and the work. The repair crew arrived right on time and completed my small job within a couple of hours. They had everything they needed with them and made sure that the work area was very clean upon exit. (4/5 Stars) The deduction of a single star comes only from the slightly high price for what was a very small job (remove a bit of ceiling plaster and insulation and apply a mold remediation product to the area).

Overall, the work was completed quickly and just as scheduled and everyone throughout the process was a pleasure to deal with.

The work needed was well explained, the crew was on time and very professional, I was kept informed throughout the whole project.

Very Professional & Nice.  They were prompt, courteous and attentive to my concerns. 

Absolutely satisfied with the SERVPRO of Taunton/Mansfields' services.  The crew that did work at my residence were very prompt and efficient; and most importantly were able to complete the job in a timely manner. 

SERVPRO did a Good job! 

I was satisfied with the services provided and would use SERVPRO again. 

Everyone was great to deal with from scheduling to services.  Staff was very courteous and worked around our office hours.  We would definitely recommend SERVPRO to friends and other businesses in the area. 

The Best! mold restoration services in the area of Mansfield, Massachusetts, don’t look beyond SERVPRO. They did a great job at our house cleaning up the water damage and removing mold even from impossible places. Recommended!

I was satisfied with the services SERVPRO provided me and would recommend their services to everyone.

Thank you for your quick attention.  We had to manage two separate house floods from our new home in another state.  Very stressful but SERVPRO staff was wonderful. 

The SERVPRO team listened well and executed.  Very satisfied with the services. 

Very respectful. I highly recommend SERVPRO. 

A mishandled construction job at an adjoining store left my operation shut down for a few hours, but left the fellow shop keepers establishment in a layer of dust. The local board of health arrived within minutes and instructed the shop keeper he needed professional cleaners before they could open. We all expected a long and costly shut down.
It just so happened I met the owner of SERVPRO of Taunton/Mansfield, Beth Russell, at a business expo days prior. I gave the shop keeper her card not having any prior experience with the SERVPRO company. 
I was very impressed with her prompt response. There was a crew there within an hour and what could have been a costly week long shut down turned into a day and a half of deep cleaning that was approved by the BOH. The shop was open for business the following day. 
When your livelihood is at stake I highly recommend Beth and her crew to get you back up and running. 

I was confident in the knowledge and professionalism of the entire staff at SERVPRO Taunton/Mansfield who performed the services at our place of business over the weekend. I would recommend them to my friends and family.

First time used. Very impressed with the service. 

We really loved working with SERVPRO and definitely recommend them to anyone who has a water damage! The crew knew what they were doing and explained everything to us so we could know too! They made the whole process so much better than we thought it would be. Our kitchen is even better than it was before. 

Bill and Beth Russell's franchise is very professional, kind and polite. They had very positive attitudes and helped us through the insurance paperwork and process. I would highly recommend this franchise if you need any help! Thanks again guys!!

Keep this crew together (Danny, Fred, Jorge and Tony) they are amazing!

We were very impressed and extremely pleased with the crew and the job they did!

I was confident in the knowledge and professionalism of SERVPRO of Taunton/Mansfield who performed fire damage services at my property. Linda keep me in the loop of everything daily and the crew were prompt, courteous and attentive to my needs. Thanks again for all your efforts!

I am satisfied with the services I received from SERVPRO. I would recommend them to my friends and family. Thanks again!

They were so fast to respond to our call! I am impressed with their dedication to getting all the water out of our house. I highly recommend SERVPRO of Taunton/Mansfield....they are the best!

100% Perfect! I was impressed with everyone that worked on our property. I would recommend SERVPRO of Taunton/Mansfield.

The crew was professional, responsible and responsive to our business's needs. I would recommend SERVPRO of Taunton/Mansfield to any business owner with a water damage.

The team at SERVPRO of Taunton/Mansfield demonstrated that they cared about our situation with actions of urgency. They showed up immediately and went right to work with the cleaning. We are very pleased with the outcome.

Definitely would use SERVPRO of Taunton/Mansfield again. Excellent communications, service and reliability. Matt Chapdelaine and your office staff were outstanding. We are extremely satisfied and would recommend to our family and friends.

They are excellent, prompt, efficient, neat and professional. Everyone from the estimator to the crew was professional. The work was completed timely and neatly. No mess! We greatly appreciated the experience.

Bill and Beth are sincere, hard working, who seek the best interest of their customers at all times. I have provided consulting services for them and their customers for the past several years.

The crew was great-fast and professional. Matt and Linda were both very helpful with the process. I would highly recommend SERVPRO of Taunton/Mansfield to my family and friends. 

Service was a professional, guys worked very hard. Clean up was awesome - no mess left! Thank you SERVPRO of Taunton/Mansfield

Amazing Company and team! (Rodney, Linda, Andrew & Tim) Caring for customers is not common anymore and you guys were great! I’m very happy with SERVPRO of Taunton/Mansfield.

Everyone was professional, friendly, hardworking and helpful. Fantastic Job! I am extremely pleased with SERVPRO-It made the cleanup process great!

Extremely hard working, organized and easy to work with. Great Job! Thank you.

Thank you so very much for all you have done for us! Between redoing our water-damaged basement, and coming to our rescue with the washer and dryer, your kindness is so appreciated! Margaret is an absolute doll, and has been so helpful through the whole process!

Everyone from SERVPRO was great! Very professional and helpful during my water damage on the 4th of July Weekend! Thanks Again!

SERVPRO was Fantastic! They were here and on the job before the competition returned my call!! All of your crew was delightful, hardworking and you should be proud to have them represent SERVPRO! Thank you to them all!

SERVPRO was quick and professional with their response, very helpful and easy to work with. Thanks!

My performance rating is A+! Good Work! Well Done! The gentlemen on site were "Great"

First time I needed to use a service for damage to my home. Didn't know what to expect - was pleasantly surprised by the crew and their work ethic. Very considerate, took time to explain what they were doing. Very knowledgeable and professional. Took good care of my home. Ben was great! And his crew too! Well Trained! 5+ stars!

SERVPRO was very professional and reassuring at a time when our house fire had us so stressed out! SERVPRO has lived up to all the expectations and promises and Will and his crew have been outstanding with their communications and always responds to our requests and questions.

LOVED working with SERVPRO and would definitely recommend!

Extremely professional, punctual and very informative. SERVPRO representatives were excellent.

They are all extremely professional, courteous and prompt. Everyone I’ve met from this particular franchise, Beth, Bill, Will and Matt has impressed me.

We are very happy with results. Great job! Thank you.

SERVPRO did an excellent job! Thank you!

The office staff was courteous and helpful and the onsite personnel were prompt and attentive to my concerns. I was confident in the knowledge and professionalism of SERVPRO of Taunton/Mansfield. I would recommend SERVPRO to my friends and family.

This SERVPRO did great Job, very personable crew. The fire extinguisher dust was everywhere and I didn't know what to do! But my agent recommended I call SERVPRO of Taunton/Mansfield and I am glad I did!

I would like to thank SERVPRO of Taunton/Mansfield for the excellent work they do keeping our buildings so clean. The crew was prompt, courteous and very neat.

Service was a professional, guy worked very hard. Clean up was awesome - no mess left! Thank you SERVPRO Taunton/Mansfield.

Excellent service. All work done as promised and on time. Very cooperative and understanding.

The office staff was courteous and helpful and the onsite personnel were prompt and attentive to my concerns. I was confident in the knowledge and professionalism of SERVPRO of Taunton/Mansfield and would recommend SERVPRO to my friends and family.

Great job! Courteous, helpful, knowledgeable and very hard workers!

I am satisfied with the services provided by SERVPRO and would recommend them to my friends, family and colleagues.

SERVPRO was referred to me through my property insurance agent. I was impressed with the company's immediate response to my storm damage. They took a great deal of time and had a great deal of pride in their work. They know how to take-charge and solve problems. I couldn't imagine any other company ensuring that my problems were solved in a more considerate manner that SERVPRO.

The crew was great-clean, prompt and knowledgeable.

I had the privilege of working for Beth and Billy. During my employment I received the best education on mold remediation. Beth and Billy were very instrumental in educating insurance companies and the public about the dangers of mold. If I had a disaster within my home or business, I would call this business without hesitation. SERVPRO is professional and has a caring staff and owners. Highly recommend to my friends and acquaintances.

I was so overwhelmed when I called SERVPRO but Bill Russell said he would be there in an hour and help get the water out of the building and he did just that! I was so impressed with the crew that worked all day in the rain with Bill. We would recommend SERVPRO of Taunton/Mansfield to anyone in a storm situation.

Thank you SERVPRO! I thought my rental property would never be the same after the sewage back up. Your team truly saved my rental and I am so grateful for your fast response and great cleanup!

The crew was prompt and professional. We appreciate the service and look forward to working with you.

I would highly recommend Beth and Billy Russell of SERVPRO to any business owner.....without hesitation. Working with them has been a great experience. I think any business owner during these economic times would be lucky to have them when they need them the most—during a crisis. Their grasp of business, technology combined with their ability to handle any size job makes them a dynamic resource and an asset to any organization.

Beth's work is impeccable; she is detailed oriented from the beginning to end of her finished product/service.

Great service! I would recommend SERVPRO.

We have used SERVPRO in the past and called them with a maintenance issue during a busy time of the year. They were quick to respond and did a great job. Thanks again.

SERVPRO of Taunton/Mansfield scored all tens when it came to my overall satisfaction of the water damage that they cleaned up for us. I would recommend them to friends, family and colleagues.

The Russells have built their company to be sought out. Their work is typically not in the best of circumstances as they deal with a lot of people who have just suffered a disaster, be it a flood, a fire or something else that's not always making them the happiest campers. But with SERVPRO's positive attitude, the clients come away feeling better and they know that their house will look good too... Clients happy.. and that's what everybody wants.

Everyone was polite and professional during a terrible time and we appreciated it so much. It’s because of their attitude that we could deal with this difficult time a little easier. 

The crew was extremely hard working, organized and easy to work with during the process. They (Matt, Andrew and Tim) did a great Job! Thank you.

All of Beth & Bill's SERVPRO team were a delight to work with when we had a flood. They were not only prompt and efficient, but extremely courteous and professional. I will recommend SERVPRO to anyone in the market for disaster recovery service!

They were Perfect! I was impressed with everyone that worked on our property. I would recommend SERVPRO of Taunton/Mansfield

Keep this crew together (Danny, Fred, Jorge and Tony) they are amazing! 

Excellent communications, service and reliability. Matt Chapdelaine and your office staff were outstanding. I would recommend to family and friends. Definitely would use SERVPRO again. Thank you {we are} extremely satisfied.

The crew was professional, responsible and responsive to our business's needs. I would recommend SERVPRO of Taunton/Mansfield to any of our friends and family.

Everyone was so professional , helpful and personable. Starting with Will, Meredith and Margaret. The Demo guys-Drew and Tony.

Repair guys- Dan, Dave, Mike and Nigel. I hope I didn't forget anyone!

Thank you all!