What our Customers say...
Why SERVPRO Testimonials
SERVPRO performed better than I expected. The job they were directed to do was not easy. The Animal Shelter cleaning included mold removal and removal of the acrid odors left behind by cats and dogs. They left the building clean and virtually odor free. I can't think of a recommendation for improvement.
I would be happy to use SERVPRO again in the future without hesitation.
When I experienced my loss, I did not know what to do. My insurance company told me to call SERVPRO, and from the moment the phone was answered I knew I was in great hands. I was re-assured and assured as many times as it took to get me to relax that it would be ok and the team would work to make my home livable again. I met Matt, and his team lead Justin. They both took extra time to walk me through the process and explain everything. They showed me a plan of attack on how they were going to get the water out and what the process would look like. Every day Justin goes out of his way even after hours to check in with me to make sure I am doing OK and send me pictures and let me know what they did and what's next. When I told Justin and his team how I had to make a list of damaged goods for insurance, they went above and beyond and moved everything into a room for me and organized it by the thing and item etc. so I could get to it. They even saved things that I thought were lost by moving them and even boxing them up to make sure they were safe. When they were doing the demo in the master bedroom, Justin discovered some old newspapers that were used as a barrier on the floor. They were from the 1950s and very visually interesting. Knowing that the floor needed to be ripped up Justin took a moment to document the paper as it was and not only found something really cool but took excellent pictures of it for me and made sure I had copies to preserve that piece of history. This attention to detail is what makes Justin and his team amazing. I feel not only lucky but also blessed that Justin and the entire SERVPRO team (Matt, Justin, Kristy, Colette) and whoever answered the call when I first called to open my case got placed in my life at this horrible moment to help me. I am actually almost sad the work is done in the sense that this team has made me feel a part of the SERVPRO family and I feel like I have some new friends after this.
I would have no recommendations to improve their performance in the future. They were very professional, clean and courteous. Will, Justin, Patrick, Ethan and the rest of the crew were awesome! Very attentive and proactive. Colette was also very helpful.
I was very pleased with the team who handled both my quote and the work. The repair crew arrived right on time and completed my small job within a couple of hours. They had everything they needed with them and made sure that the work area was very clean upon exit. (4/5 Stars) The deduction of a single star comes only from the slightly high price for what was a very small job (remove a bit of ceiling plaster and insulation and apply a mold remediation product to the area).
Overall, the work was completed quickly and just as scheduled and everyone throughout the process was a pleasure to deal with.
The work needed was well explained, the crew was on time and very professional, I was kept informed throughout the whole project.
Very Professional & Nice. They were prompt, courteous and attentive to my concerns.
A mishandled construction job at an adjoining store left my operation shut down for a few hours, but left the fellow shop keepers establishment in a layer of dust. The local board of health arrived within minutes and instructed the shop keeper he needed professional cleaners before they could open. We all expected a long and costly shut down.
It just so happened I met the owner of SERVPRO of Taunton/Mansfield, Beth Russell, at a business expo days prior. I gave the shop keeper her card not having any prior experience with the SERVPRO company.
I was very impressed with her prompt response. There was a crew there within an hour and what could have been a costly week long shut down turned into a day and a half of deep cleaning that was approved by the BOH. The shop was open for business the following day.
When your livelihood is at stake I highly recommend Beth and her crew to get you back up and running.